"Where's my shipment?" is the most common call your team gets — and it's completely answerable by data you already have. An AI agent handles tracking questions instantly, any hour, any time zone.
Sample conversation
Shipment status and delay questions dominate your customer service volume, especially across time zones — and every minute spent answering "where is it" is a minute not spent resolving exceptions and delays that actually need a human.
We deploy an AI agent connected to your TMS or tracking system. It answers shipment status, ETA and documentation questions instantly across email and chat, 24/7 across time zones, escalating delays, damage claims and disputes to your operations team.
Pulls live tracking data instead of forcing customers to wait on hold.
Answers international shipping questions without night-shift staffing.
Handles BOLs, invoices and customs paperwork questions automatically.
Routes delays, damage and disputes straight to operations staff.
One-time setup, then a flat monthly maintenance fee. Cancel anytime.
A regional freight forwarder connects its tracking system to an AI agent live on email and website chat. Routine shipment-status and ETA questions from customers across three time zones are resolved instantly; delayed or damaged shipments are flagged and routed straight to operations.
Real client case studies will be published here as engagements complete.
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